Commercial and Industrial Electronics Repair Services
Terms & Conditions
Terms & Conditions
Repair terms and conditions: 90-day warranty from the invoice date. Allen Industries, Inc. reserves the right to refuse any warranty due to negligence or misuse of the product. ** Unauthorized in-field repair or tampering with repaired items will result in the warranty being voided immediately. Allen Industries, Inc. repair/calibration sticker must be intact. The warranty will not apply to items that fail due to misapplication, including but not limited to, improper operation, storage, or installation; negligence, abnormal temperature, moisture, dirt or corrosive conditions, or due to an act of nature. Allen Industries, Inc. strongly recommends sending all parts and components for testing as a complete unit. Allen Industries, Inc. is not and cannot be responsible for incoming repair with missing parts and can only assume the customer’s product is complete and therefore is serviced accordingly. Allen Industries, Inc. cannot offer warranty repair if Allen Industries, Inc. repairs a product that is repaired and damaged due to customer system failure.
Remanufactured Sales terms and conditions: All obsolete products, units, systems purchases by customers are final unless the unit is defective. If in case the product is defective, the customer may send the product back to Allen Industries, Inc. for repair only if approved with an RMA number provided by Allen Industries, Inc.
Research and Administrative/Handling fees: Allen Industries, Inc. reserves the right to charge an administrative/handling fee of $145.00 per item for quotes declined by the customer. Payments for administrative handling fee invoices are due within 15 days from the invoice date, or the unit will be deemed abandoned and scrapped. Payments for non-repair can be prepaid with a U.S. dollar check or ACH transfer within 10 days to avoid being declared abandoned and scrapped.
Payment Terms: Allen Industries, Inc. accepts MC, Visa, electronic checks, money orders, and prepaid U.S. dollar checks. A finance charge of 3% per month will be charged on the unpaid balance of past due accounts. Payments are due in full before the unit is returned.
Shipping terms and conditions: Industrial Division: Allen Industries, Inc. is not responsible in any way for shipping damage or misplaced packages and highly recommends shipping insurance. A prepaid and preprinted return shipping label is to be included in the box with the unit being shipped for repair or calibration. Allen Industries, Inc. cannot prepare or generate return shipping labels or customs documents that may be required for return shipping.
Remainder of Terms: All sales and services are presumed to have taken place in the state of Oregon and those above described warranties provided by Allen Industries, Inc. shall be construed under the state of Oregon law, without regard to conflict of law provisions. Venue for any dispute arising hereunder shall be in that State or Federal Court nearest to the main office of Allen Industries, Inc. The parties hereby agree to personal jurisdiction over them in such courts. Allen Industries, Inc. shall be entitled to attorney’s fees and costs including pre- and post-judgement should it have to enforce it’s right under this transaction. Customer warrants that it is and shall remain in full compliance with any applicable Unites States, State and/or local regulations controlling the sale and delivery of good for export and is and shall remain solely responsible therefor. The terms set for herein constitute the entire agreement regarding this transaction, except for product and or service description and pricing, and subject only to Allen Industries, Inc. credit agreement (if any) with you, our invoice and our separate order confirmation (if any). In the event any part of these is deemed unenforceable by a court having jurisdiction there over, such unenforceable term(s) shall be modified to make them as enforceable as possible, and the rest of these terms shall not be affected. Ant contrary terms offered by the customer are not a part of this transaction. Customer shall defend, indemnify and hold Allen Industries, Inc. and its agents harmless from any breach by it of these terms or any misuse or abuse by it of any item sold and/or serviced hereby. The goods sold hereunder shall be at the risk of the customer upon delivery by Allen Industries, Inc. to the carrier F.O.B. shipping point. Title to the goods sold hereunder shall remain in Seller possession until payment in full by Buyer. Allen Industries, Inc. shall not be responsible for delays caused by manufacturing plants, transportation, strikes, fires, floods, storms, war, insurrections, riot, any government regulation, order, act or instruction, or any other circumstances beyond its control, and Customer hereby waives any claims relating to same.